We want you to be happy with every order. This policy explains when refunds, returns and replacements are available, and how to request one. Nothing in this policy limits any right you have under the South African Consumer Protection Act, 2008.
1. The book
- Faulty or damaged in transit: if your book arrives damaged or defective, contact us within 7 days of receipt and we will arrange a free replacement or a full refund (your choice).
- Change of mind: unread, undamaged books may be returned within 14 days of receipt for a refund of the book price. The original delivery fee and any return shipping cost are at your expense.
- Before despatch: while your order has not yet been despatched, you may cancel and receive a full refund. Once the book has been despatched, the rules above apply.
2. Art prints
- Large-format prints are produced specifically for your order, so we cannot refund a change of mind once a print has been produced.
- If your print arrives damaged, defective, or different from what was ordered, contact us within 7 days of receipt and we will replace it at no cost.
3. How to request a refund or replacement
- Email info@beforeyoumentor.com with your order number, what arrived, and (where helpful) a photograph of the issue.
- We will reply within 3 working days with instructions and, if applicable, a return address.
- For returns, the item must be packed safely so it reaches us undamaged. We recommend a tracked courier.
4. How refunds are processed
Approved refunds are returned via the original PayFast transaction back to the card you paid with. Please allow up to 10 working days for the refund to reflect, depending on your bank.
5. Costs
Delivery fees are non-refundable unless the return is due to our error (e.g. wrong item sent, item arrived damaged). In those cases, we cover all reasonable shipping costs.
6. International orders
The book is sold outside South Africa through Amazon (KDP), not through this site. Refunds for those orders are handled by Amazon under their standard returns policy.
7. Contact
For any refund question, email info@beforeyoumentor.com.